Here at QCPack, we have a professional marketing staff to provide consulting services. Customers need to provide us with what materials are going to be packaged, size, production capacity requirements, usage environment and other special packaging requirements. Based on that information, we will choose the packaging equipment most suited to your needs. We look forward to hearing from you, and are available for contact 24 hours a day.
1. Once you sign a contract with us, we will carry out operations in strict accordance with the contract for production and to ensure an on-time delivery.
2. We are able to provide installation training, commissioning, and technical training via video and email.
3. We primarily ship products by sea, however, if customers have special requirements, customers can choose shipping via air, though the cost will be borne by the customer.
After Sales Service
1. The warranty period for each machine is one year, and we provide life-long maintenance. During the warranty period, under normal usage without damage caused by erroneous use, we will provide spare parts (with the exception of normal wearing parts) free of charge. If spare parts are in stock, we will ship them within 3 days. If there are no parts in our inventory, we will ship them within 10 business days. If the damage is caused by human use, we will charge for material and labor costs. After the warranty period, we will charge for spare parts according to market standards.
2. After installation and acceptance, we will provide an operation video for the overwrapping machinery free of charge in order to guide customers on correct use of the equipment.
3. Within a week of delivery, we will conduct a phone follow up to gauge customer satisfaction.
4. During the shrink wrap machinery usage, we will conduct phone follow ups regularly, in order to gauge and record product usage. Any problems that arise, we are available for contact 24 hours a day.
5. If the problem is not a large one, please see the FAQ section for common occurrences. If that does not help, contact us, and we will try to solve the problem via phone or online. If there are special circumstances, we will arrange on-site services, with transportation and accommodation costs for the technical personnel covered by the customer.